DNA Off Road

Shipping & returns

Shipping

We use a number of freight companies as they all provide something a little different, allowing us to select the one that best meets our needs and keeps your costs down.

We are sending Australia-wide every day and to many International destinations. We make our suppliers work hard for their money, to ensure you get what you want, when you want it.

International customers, please contact us prior to finalising your order so we can provide you with a freight quote confirmation.

If you need it now, let us know and for an additional expense, we can have it to you overnight.

All orders are carefully packed before they are dispatched from our warehouses. We will not be held responsible and do not accept and liability for delays that may arise or damage that might occur once the goods have left our facility.  We can arrange for your shipment to be insured for a small additional cost.  For online orders, if an insurance option is not available at check out, please contact us and we'll organise this for you.

How do you check the freight cost?

If you want to check the shipping cost prior to checkout, simply enter your postcode or suburb in the space where indicated, select the correct suburb when it appears and then left click on "Get a Quote".

Returns policy

If you are not entirely satisfied with your purchase we are here to help.

We will help if the item you buy:

  • Is faulty or unsafe
  • Doesn’t match the sample or description
  • Doesn’t do what we said it would 
  • Doesn’t do what you asked for.

For a major problem, you can:

  • Return the item and choose a refund or exchange, or
  • Keep the item and we will compensate you for any drop in value.
  • For a minor problem, we may either repair it within a reasonable time or give you a refund or exchange.

Note: We do not normally refund the freight component of your order.

Please ensure you select your items carefully.  We do not accept responsibility or liability if you provide incorrect information, specifications or requirements or any other relevant information including but not limited to:

  • Dimensions
  • Make and Model
  • Purpose

Before returning goods

You must contact us for authorisation before returning goods.  You will be provided with a return authorisation number.

Goods returned without prior authorisation will be at your cost and may not be covered.

When returning goods the item must be unused and in the same condition you recieved it including its original packaging.

A copy of the tax invoice must be included.

Shipping costs

You will be responsbile for the cost of freight when returning items to us except when the item:

  • Is faulty or unsafe
  • Doesn’t match the sample or description
  • Doesn’t do what we said it would 
  • Doesn’t do what you asked for.

This will be discussed with you when obtaining return authorisation from us, including carrier selection etc.

Refunds

Once we recieve the return, we will inspect it and notify you on the status of your refund.  We will only refund to the account[s] from which the original invoice was debited to.

Order cancellation

Cancelled orders will incur a 20% restocking fee, all freight costs will be the responsibility of the purchaser.

DNA Off Road Pty Ltd | Melbourne Australia | Ph 1300 GO2 DNA [1300 462 362]